Privacy Policy

Scope of this Privacy Policy

• This Privacy Policy applies only to the actions of BOOKS N’ BOBS LTD and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including, but not limited to, any links we may provide to social media websites.
• For purposes of the applicable Data Protection Laws, BOOKS N’ BOBS LTD is the "data controller". This means that BOOKS N’ BOBS LTD determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

• We may collect the following Data, which includes personal Data, from you:
  • name;
  • contact Information such as email addresses and telephone numbers;
  • financial information such as billing address, order value, order history and a payment reference provided by our payment processor. We do not receive or store your card number, expiry date or security code, which are collected and processed directly by Stripe;
  • IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • delivery and billing addresses;
  • Order history;
  • Wishlist contents;
  • Any review or comment you submit about a book, together with the name you choose to publish it under
  • book request submissions;
  • account login credentials (stored as a hash, not plain text);
  • email marketing preferences;

in each case, in accordance with this Privacy Policy.

How We Collect Data

• We collect Data in the following ways:
  • data is given to us by you;
  • data is received from other sources; and
  • data is collected automatically.

Data That is Given to Us by You

• BOOKS N’ BOBS LTD will collect your Data in a number of ways, for example:
  • when you contact us through the Website, by telephone, post, e-mail or through any other means;
  • when you register with us and set up an account to receive our products/services;
  • when you make payments to us, through this Website or otherwise;
  • when you elect to receive marketing communications from us;
  • when you use our services;

in each case, in accordance with this Privacy Policy.

Data That is Received From Third Parties

• BOOKS N’ BOBS LTD will receive Data about you from the following third parties:
  • Stripe Payments UK Ltd, our payment processor, which may return billing address and payment confirmation details when a customer completes checkout.

Data That is Collected Automatically

• To the extent that you access the Website, we will collect your Data automatically, for example:
  • we record a count of visits to pages on the Website. Our hosting provider also keeps standard server logs, which include your IP address, browser type and operating system, for security and troubleshooting purposes.
  • we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our Use of Data

• Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
  • internal record keeping;
  • improvement of our products / services;
  • transmission by email of marketing materials that may be of interest to you;
  • processing and fulfilling orders, arranging delivery, taking payment and issuing refunds, managing customer accounts, responding to customer enquiries and book requests, preventing fraud, and complying with legal, accounting and tax obligations;

in each case, in accordance with this Privacy Policy.

• We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).
• For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:
  • soft opt-in consent is a specific type of consent that applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
  • for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.
  • if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.
• When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who We Share Data With

• We may share your Data with the following groups of people for the following reasons:
  • our employees, agents and/or professional advisors - to process and fulfil orders, respond to customer enquiries, and obtain accounting, tax and legal advice;
  • third party service providers who provide services to us which require the processing of personal data - to host and operate the website, send order confirmations and other service emails, and deliver orders to customers;
  • third party payment providers who process payments made over the Website - to process payments and refunds securely, and to detect and prevent fraudulent transactions;
  • relevant authorities - to comply with our legal and regulatory obligations, including tax reporting, and to respond to lawful requests from law enforcement, regulators or the courts;

in each case, in accordance with this Privacy Policy.

Keeping Data Secure

• We will use technical and organisational measures to safeguard your Data, for example:
  • access to your account is controlled by a password and a user name that is unique to you.
  • we store your Data on secure servers.
  • payment card details are collected and processed directly by Stripe and are never received or stored by us;
  • all traffic between your browser and the Website is encrypted using TLS, shown by the padlock icon in your browser;
  • passwords are stored in hashed form and cannot be read by us.
• Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@thebookstorecafe.co.uk.
• If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

• Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.
• We retain your Data for the following periods:
  • we retain order and transaction records for six years from the end of the financial year to which they relate, in order to meet HMRC requirements;
  • we retain account Data until you delete your account or ask us to delete it;
  • we retain email marketing Data until you unsubscribe.
• Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

• You have the following rights in relation to your Data:
  • Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
  • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
  • Right to erase - the right to request that we delete or remove your Data from our systems.
  • Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
  • Right to data portability - the right to request that we move, copy or transfer your Data.
  • Right to object - the right to object to our use of your Data, including where we use it for our legitimate interests.
  • Right to complain - the right to raise a complaint with us directly about how we handle your Data. 
• To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@thebookstorecafe.co.uk.
• We will respond to any request to exercise these rights within one month of receiving it. Where a request is complex we may extend this by up to two further months, and we will tell you if that applies.
• If you have a complaint about how we handle your Data, please contact us in the first instance via this e-mail address: info@thebookstorecafe.co.uk. We will acknowledge your complaint within 3 working days, investigate and respond without undue delay, and inform you of the outcome.
  • If you are not satisfied with the way your complaint is handled by us, you may refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
• It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Transfers Outside the United Kingdom and European Economic Area

• Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA. 
• We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.
• Our hosting, email and payment providers process Data in the United States. Where we transfer Data outside the UK we rely on the UK International Data Transfer Addendum to the European Commission's standard contractual clauses, or another safeguard approved under UK data protection law, as set out in each provider's data processing agreement.
• To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws.

Links to Other Websites

• This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This Privacy Policy does not extend to your use of such websites. You are advised to read the Privacy Policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

• BOOKS N’ BOBS LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of BOOKS N’ BOBS LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
• We may also disclose Data to a prospective purchaser of our business or any part of it.
• In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

• This Website may place and access certain Cookies on your computer.   BOOKS N’ BOBS LTD uses Cookies only to operate the Website and to provide the services you have requested.    BOOKS N’ BOBS LTD has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
• The Cookies used by this Website are strictly necessary for the operation of the Website and for the provision of the services you have requested. As permitted by UK and EU Cookie Law, we do not ask for your consent to place these Cookies, because they are essential to providing the service you have asked for. We do not use analytics, advertising or tracking Cookies. You can block or delete Cookies through your browser settings, although parts of the Website may not then work correctly.
• This Website may place the following Cookies:

Strictly necessary cookies — These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• You can find a list of Cookies that we use in the Cookies Schedule.
• You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
• You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
• It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
• For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

• You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

• BOOKS N’ BOBS LTD reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations.  
     
    You may contact BOOKS N’ BOBS LTD by email at info@thebookstorecafe.co.uk.

Attribution

• This Privacy Policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).

This Privacy Policy was created on 28 July 2026.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Authentication session cookie — To keep users signed in to their account as they move between pages, and to sign them out securely when they log out

Basket cookie — To remember the items a user has added to their basket so the contents are not lost while they continue browsing

Payment processor cookies set by Stripe — To process payments securely and to detect and prevent fraudulent transactions during checkout