The Bookstore Cafe is a trading name of Books N’ Bobs Ltd, a company registered in England and Wales under number 16120749, registered office 3 Holmewood, Peterborough, England, PE7 3PG.
We hope that you enjoy the purchases you make from Books N' Bobs Ltd. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.
How to Return an Item
As an alternative to the return options provided by your statutory rights, customers may return items purchased from Books N' Bobs Ltd under this Returns Policy in accordance with the following terms:
- Returns made under this Returns Policy must be made within 21 days of delivery of an item. This is in addition to your statutory right to cancel, which gives you at least 14 days from delivery.
- Items to be returned must:
- Be in the same condition you received them, apart from any handling reasonably necessary to examine them.
- Include everything supplied with the order, including any dust jacket, slipcase or promotional insert.
- Be packaged securely so they are not damaged in transit.
- Be sent with your order number or a copy of your order confirmation.
- To start the returns process, you should email us at info@thebookstorecafe.co.uk requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return.
- Once we have confirmed your return, please send the item to: The Bookstore Cafe, 3 Holmewood, Holme, Peterborough, PE7 3PG. You pay the cost of returning the item unless it is faulty or damaged.
Entitlement to a Refund
When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s):
- Taking into account any discounts that were applied at the time of purchase.
- Including the delivery charge you paid to receive your order, up to the cost of our least expensive standard delivery option. You pay the cost of returning the item to us.
Processing Returns
Once we have received an item you wish to return:
- We will check the item you have returned within, wherever possible, 5 days.
- If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
- We will let you know that your return has been received and accepted.
- You will receive a refund via your original payment method, usually within 5 days of a return being accepted. Or, if an exchange is available and agreed to instead, your new item will be delivered to you within our usual delivery timeframes.
- If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
- We will let you know why your return has not been accepted.
- We may offer a reduced refund (e.g. if an item is returned damaged).
- You will have the option to take the item back (note that you may be required to pay for shipping if necessary).
Exchanges
If you wish to exchange an item purchased for another item (e.g. the same title in a different edition or format), you should return the purchased item as usual (i.e. as set out above) and, during the returns process, indicate your wish to exchange your item for a new item and specify exactly which item you wish to exchange for. Then:
- If the requested exchange is possible, we will send the new item to you once the item being returned has been received.
- If the requested exchange is not possible (e.g. because the requested item is not in stock or has a different price), we will inform you of this and provide a refund instead. You may then choose to purchase an alternative item from us by starting a new purchase.
Faulty or Damaged Items
If an item arrives damaged, faulty or not as described, this Returns Policy does not apply and none of the conditions above are relevant. Email us at info@thebookstorecafe.co.uk with your order number and, if you can, a photograph of the problem. We will cover the cost of returning the item and you will not be out of pocket.
If you tell us within 30 days of delivery you can ask for a full refund. After that we will offer a replacement or a repair first, and a refund or price reduction if that is not possible. These are your legal rights and nothing in this Returns Policy affects them.
A Customer’s Statutory Rights
The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option.
A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase:
- See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: https://www.thebookstorecafe.co.uk/about/terms.
- You can contact us at info@thebookstorecafe.co.uk to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.
This Returns Policy was created on 28 July 2026.